Companies We Call Clients
Drupal Services & Solutions
Having 10 years of experience with Drupal development and designing websites, resulted in Wunderkraut being a leader in the Drupal community. By combining UX/Design, Drupal development and our own Helpdesk we are a full service Drupal development company.
Working with Wunderkraut
In 2007 Wunderkraut started building website using the Drupal content management system launched by the Belgian Dries Buytaert. We design Drupal website by organising workshops with all your stakeholders. We speak to your marketing team to get the correct input for the corporate identity. We liaise with your IT team to plan integration with your existing IT systems like CRM or ERP. Based on this input we create wireframes, personas, customer journeys and final designs for desktop and mobile.
Once these is an agreement on the blueprint, our Drupal backend and front-end developers build your website using an agile methodology with interim releases so you can monitor the progress and fine-tune where needed.
Many of our Drupal development projects include the migration from an old website to a new Drupal 8 platform. When the old website's technology allows it, we set up an automated migration of your content. By migrating your content to the new Drupal 8 CMS we save your webmasters a lot of time and effort rewriting existing content.
If your website runs on an older version of Drupal we can look at upgrading your website to Drupal 8. By upgrading we can look at also upgrading custom written modules so we recover some of your initial investment.
Wunderkraut's Drupal development experts specialise in a range of services that will offer exceptional value for your project and business. Our main objective is to design a Drupal site or a more complex solution that enables you to achieve your business goals and attract, engage and retain customers.
Our Drupal development and strategy services range from IT and digital audit and architectural strategy to technology consultancy to customer journey and touchpoint mapping to IA definition, UX and UI design. We cover the full project trajectory from its inception and definition of needs and requirements to complete structural design and visual design recommendations, to usability testing design and long-term digital roadmap creation.
Our Drupal and digital specialists can provide the following services to positively transform your present digital environment or design a new one and put in place a strategy for future growth and innovation:
Discovery workshops - our Drupal experts analyse performance and analytics of your present digital applications and tools, listen to your business needs and investigate what are needs of your end users. In open and collaborative workshops together with customers Wunderkraut's experts define functional and technical requirements and define a strategy for building a Drupal site or application.
Architectural strategy - Wunderkraut's development professionals carefully map out your present or desired IT ecosystem and make recommendations on how to best connect and integrate digital tools such as CRM, marketing automation, ticketing system or e-commerce solution.
Technology consultancy - whether there's a need for an online collaboration tool to foster organisation's internal cooperation among teams or selecting a right e-commerce solution, or setting up a more complex ecosystem with multiple applications, our consultancy experts will be able to provide the best recommendations and strategic guidance.
Digital strategy - Wunderkraut excels at strategic planning and defining visionary and transformative digital solutions. Our experts generate insights about business landscape, industry trends and changing customer behaviours that may impact your Drupal solution design. Following this, Wunderkraut's Drupal experts produce a digital strategy that will boost your business growth and will delight your customers.
Design services - Design can make or break an online experience for customers that visit or use your applications. This is why our consultants specialising in Drupal design play a critical role. We offer IA, UX and content audits to assess quality and performance of your existing Drupal applications. If your brand doesn't have a clear visual identity, our design experts can help create one. We will also recommend and design tests to validate designs ensuring your new digital solution is exactly the right one.
Our expertise ranges from Drupal 6, Drupal 7 and Drupal 8 website technical support and maintenance, including deployments, software configuration and release management. We have a broad portfolio of Drupal websites for which our dedicated support & hosting team provides technical support and maintenance based on tailored support solutions. Depending on the size and/or complexity of customer solutions we offer continuous essential support for enterprise level customers, while others opt for the best effort support (a prepaid package). Wunderkraut support experts service Drupal websites and platform solutions built by our development teams, as well as Drupal sites delivered by third party development agencies.
Drupal Product & Software Support
Our product support services include technical support and assistance by using appropriate tools and it starts with a customer logging a ticket via our ticketing tool or by calling us. Once our support desk has assessed an issue or a question and its level of urgency, it is assigned to relevant Wunderkraut technical Drupal specialists who are responsible for troubleshooting the incident and/or problem until it is resolved.
Software support consists of making available to the customer bug fixes through Drupal module updates, maintenance releases or new Drupal core releases. Primary functions for our Drupal support and maintenance experts are ensuring trouble-free release management and software configuration management. Wunderkraut's Drupal support specialists will alert you and propose the most appropriate action plan in critical situations when the security and safety of your Drupal application is potentially compromised. In such instances, our team will take immediate actions to upgrade or update certain software features to avoid any risks of hacking or malfunction of your Drupal application.
24/7/365 website monitoring and support
Our 24x7x365 Service desk is designed for fault prevention, handling of identified issues and monitoring the application performance.
In addition, wunderkraut provides a complete Service Level Agreement is an exhibit to a Statement of Work (SOW) in the Agreement between the Customer and Wunderkraut.
Data backup and restore services
Drupal support infrastructure, tools and, most importantly, our Drupal support expert team provides backups for the business critical servers and data of the Wunderkraut platform. Depending on the support contract or special needs that our customers may have, our Belgium support team will ensure that backups are running efficiently at all times and can be repeated more often under special circumstances. All backup equipment is securely maintained and patched in regular cycles to provide a high degree of security to our customers and their Drupal applications in order to protect sensitive data and keep the application functioning properly and smoothly.
Additional Drupal Managed Services
Our experienced support and maintenance experts provide tailored strategic advice on technology initiatives to address business needs and opportunities. Wunderkraut team has skills and expertise to offer technical and functional knowledge support in answering business related questions, provide training on specific modules or configuration management - the registration of the configuration state of the hosting components of the Wunderkraut platform. Our Drupal support and maintenance specialists can offer a custom transfer knowledge to the customer, as well as assist our customers in designing new solutions, designing hosting environments and engaging in collaboration and technical and/or functional meetings with the customer and third parties. Wunderkraut support team has capabilities to act as a single point of contact for all third party products and service contracts related to Drupal applications and hosting. We can also service our customers by providing capacity management, which means planning and managing necessary Drupal platform resources in line with the purpose of the platform.
Incident and Problem Management for Drupal applications (ITIL services)
Wunderkraut offers incident management to our support customers under the Service Level Agreement (SLA). We follow a well-established Incident Management Process to restore normal service operation for web applications as quickly as possible and minimise the adverse impact on business operations. The assigned Drupal support exerts will take ownership of incident or service request with the objective to restore the Drupal application in the quickest way possible. Hence, the Incident Management can mean a complete resolution, workaround or a temporary fix until the underlying issue is tackled in a more robust way.
Why customers choose Wunderkraut for web development
- Agile Drupal design and development methodology
- Continuous training and development of our Drupal experts
- Experience with upgrading and migrating Drupal websites to Drupal 8
- Extensive knowledge of integrations with Salesforce/SAP and other legacy systems
- Helpdesk with strong expertise in incident, change management and hosting
- Implementing Drupal in high security contexts (GDPR/PCI) like finance and healthcare
- Leaders in Drupal development and expertise for 10 years
- Long term partnerships with our Drupal clients shows trust in our capabilities
- Most Drupal 8 references in Belgium (including Voka and Carrefour Belgium)
- Platform approach with high re-usability of our Drupal code in your project
- Strong combination with senior Analysts, UX specialists, Design experts and Frontend developers